Return Policy

Return window

We accept returns within 30 days of the delivery date for a full refund to your original payment method.

Order cancellations

If your order has not shipped yet, contact us through the Contact page as soon as possible and we will cancel it for a full refund. Once an order has shipped it can no longer be cancelled, but you can return it under the 30-day window below.

Eligibility

To be eligible for a return, items must be:

• Unworn, unwashed and in their original condition
• Free of stains, odours, alterations or damage caused after delivery
• Returned with the original tags attached

Non-returnable items

Gift cards and items marked final sale at the time of purchase cannot be returned.

Restocking fee

There is no restocking fee on any return.

How to start a return

1. Write to us through the Contact page with your order number and the item(s) you would like to return.
2. We will reply with a return authorisation number and return instructions.
3. Pack the item securely, ideally in its original packaging, and write the authorisation number on the outside of the parcel.
4. Send the parcel to the return address given in our reply.

Email: contact@espinozashop.com

Return shipping

Return shipping is on us. Once your return is approved we email you a prepaid return label, and you are not charged for return shipping.

Refunds

Once we receive and inspect your return we will let you know by email. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are not refunded unless the return is due to our error.

Exchanges

We do not process direct exchanges. To exchange for a different size or colour, return the original item for a refund and place a new order for the item you want — this is the quickest way to reserve the new piece for you.

Damaged, defective or wrong items

If you receive a damaged, defective or incorrect item, contact us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund at no cost to you, including return shipping.

Questions?

Write to us through the Contact page and quote your order number. We reply during support hours.

ESPINOZA TECHNOLOGIES LLC · 3200 Washington Street, Madisonville, KY 42431 · contact@espinozashop.com · (270) 821-4385