Frequently asked questions

Standard shipping takes 5–7 business days in transit after 1–2 business days of handling — 6–9 business days in total to most U.S. addresses. Orders placed before 12:00 PM ET on a business day are typically handled the same day. See our Shipping Policy.

Yes. Standard shipping is free on all U.S. orders over $75. Orders under $75 ship for a flat rate of $6.99.

Yes. Express shipping ($12.99) arrives in 3–6 business days including handling, and Overnight shipping ($24.99) in 2–4 business days. Choose the method at checkout.

Orders placed before 12:00 PM ET on a business day are usually handled the same day. Later orders, and orders placed on weekends or U.S. holidays, are handled on the next business day.

When your parcel ships we email you the carrier name and tracking number. You can also check the status at any time on our Track order page by entering your order number and email.

Not at the moment. We ship within the United States only, including Alaska, Hawaii and U.S. territories where the carrier delivers.

Contact us within 7 days of the delivery date with your order number and, where possible, photos. We will work with the carrier to locate the parcel or send a replacement at no additional cost.

We accept returns within 30 days of delivery on unworn, unwashed items in their original condition with tags attached. There is no restocking fee on any return. See our Return Policy for full details.

Return shipping is on us. Once your return is approved we email you a prepaid return label, and you are not charged for return shipping.

Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days.

We do not process direct exchanges. Return the original item for a refund and place a new order for the size or colour you want — it is the quickest way to reserve the new piece.

Contact us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund at no cost to you, including return shipping.

Contact us through the Contact page as soon as possible. We can change or cancel an order only while it is still in handling; once it has shipped, you can return it under our Return Policy.

All prices shown are the final price you pay — any applicable sales tax is already included in the listed price. No additional sales tax is added at checkout.

Yes. At checkout, choose "Ship to a different address" and enter the delivery address separately.

We restock regularly. Write to us through the Contact page with the piece, colour and size you want and we will let you know when it is expected back.

Every product page has a size guide with flat garment measurements. Compare them with a piece you already own — knitwear sizes run differently between styles, so check each page rather than assuming your usual size.

Follow the care instructions on the product page and on the garment label. As a rule, knits are washed by hand in cold water or on a wool cycle, reshaped and dried flat; do not tumble dry, and avoid bleach or fabric softener.